A to Z Letting Guide

A - Administration & Advertising

We take pride in every aspect of administration to ensure efficient communication amongst each other throughout all tasks.

Our advertising is strategically planned and regularly reviewed by our dedicated in-house marketing team throughout the year, targeting both new and returning customers. 

 

B - Booking Service & Brochure

Our booking service is effective, reliable and 24/7! Our customers can send us enquiries, bookings and brochure requests 24/7 via our website. 

We produce a regular high quality brochure, which can be requested by customers online for posting out or picked up from our office in a prime position on the path to the beach.

C - Commission & Contract

Our commission is charged at 15% plus VAT for the first year and 18% plus VAT thereafter. We do not charge commission on your own bookings

We ask for all owners to sign our Agency Contract which explains our relationship and what we should expect of each other, we promise that there are no hidden extras or information.

 

D - Damage/Cleaning Deposit

Cleaning Deposits are taken from all customers and held by us to cover extra cleaning costs if necessary.

E - Emails & EPC's

Email confirmations are sent immediately to owners as and when deposits or full balances are paid for their hoildays. We prefer to communicate by email, however letters can still be sent by post.

It is a legal obligation for all properties to have an Energy Performance Certificate. We can make necessary arrangements for all properties who require an EPC, however all newly purchased properties should come with an up to date EPC.

F - Fire Risk Assessment

All holiday let accommodation requires a Fire Risk Assessment to conform with the Statutory Requirement of the Regulatory Reform (Fire Safety) Order 2005.

G - Goodwill

We pride ourselves in gaining goodwill from our returning customers and likewise our long serving property owners.

H - Housekeeping & Hampers

We provide a housekeeping service which takes care of cleaning, linen and maintenance jobs. All are charged in relation to the property type and size.

Basic, Breakfast and Luxury Hampers can be purchased from us via our website by our customers. These can also be purchased by our owners to provide a welcome gesture for their guests.

I - Insurance Policies

We recommend a specific Insurance Policy via our local Insurance Broker for our property owners and specifically for holiday home rentals, also covering  buildings and contents and public liability. Your own policy is also welcome, however you must inform them that you are letting your property as a holiday home.

J - Just around the corner

We are always ‘just around the corner’ for any questions or queries from your customers and always at the end of the phone or near a computer desk to answer emails. Our office is based in the centre of Perranporth.

K - Key collection

Key collection can be day or night, 24/7. Via either our office or out of hours office. We also encourage the use of key safes left at the property location.

L - Linen Hire

We ensure that all new properties provide fresh linen. We offer a hire service for bed linen, bathroom packs and towels.

M - Monthly Payments & Maintenance

All payments for holidays are paid at the beginning of each month after the holiday has commenced. Payment is transferred on a monthly basis direct into your bank account or cheque if required.

Maintenance for your property from window cleaning, gardening to complete refurbishments. We have a sister company called 1-2-1 Property Services that can work alongside your bookings to help maintain your property.

N - No Annual Joining Fee

We do not charge any hidden fees such as a joining fee. We just charge commission on your bookings and maintenance/linen costs as and when required.

O - Owners Website

Owners are allocated individual login details to update and amend their property bookings via our website 24/7.(Coming soon!)

P - Property Portfolio & Professional Team

Our property portfolio is always expanding and we pride ourselves in offering good quality accommodation that encourages returning guests. This teamed with our professional business approach, with 17 years local knowledge and experience in holiday lettings is sure to be the whole package to help support you and your holiday home.

Q - Quick response

We find that responding quickly to our guests and owners not only provides happy customers but also reinforces our dedication to our business and in return strengthens our business relationships.

R - Rental

Annual rental expectations will differ for all properties. On average, we aim to achieve 20 weeks of occupancy during your first year. 

S - Short Breaks

During the quieter shoulder periods you may consider letting your property for shorter breaks to maximise your income.

T - Tax implications & 24hr Contact

By letting your property for holidays rather than a long term let there are tax implications and benefits. We suggest that you seek professional advice from an Accountant or Tax Advisor.

We provide a 24hr point of contact both for our owners and customer emergencies.

U - Up to date

Any changes to your property? Just let us know and we we’ll ensure all our advertising reflects this.

V - VAT

Registering for VAT is not a requirement. VAT registered owners are treated in the same way as non-registered owners.

W - Welcome packs & Website

We recommend that our owners provide a welcome pack with all the information that will help make the stay for your guests more enjoyable. We provide a welcome pack service should you wish that we provide a Property Pack for you.

Our new look website will be constantly evolving to ensure that we keep up with the marketing trends.

X - Xmas & New Year Bookings

We are open all year around and are happy to let your accommodation over Xmas & New Year.

We are contactable and available in the event of an emergency 52 weeks of the year.

Y - Your thoughts are welcome

There is always room for improvement! We welcome any suggestions that you feel may help us to learn, grow and improve the services we provide.

Z - Zero Tolerance

We aim to protect and maintain your property to the best of our ability and will always use our experienced discretion when taking bookings.