We take pride in every aspect of administration to ensure efficient communication amongst each other throughout all tasks.
Our advertising is strategically planned and regularly reviewed by our dedicated in-house marketing team throughout the year, targeting both new and returning customers.
Our booking service is effective, reliable and 24/7! Our customers can send us enquiries, bookings and brochure requests 24/7 via our website.
We produce a regular high quality brochure, which can be requested by customers online for posting out or picked up from our office in a prime position on the path to the beach.
Our commission is charged at 15% plus VAT for the first year and 18% plus VAT thereafter. We do not charge commission on your own bookings
We ask for all owners to sign our Agency Contract which explains our relationship and what we should expect of each other, we promise that there are no hidden extras or information.
Cleaning Deposits are taken from all customers and held by us to cover extra cleaning costs if necessary.
Email confirmations are sent immediately to owners as and when deposits or full balances are paid for their hoildays. We prefer to communicate by email, however letters can still be sent by post.
It is a legal obligation for all properties to have an Energy Performance Certificate. We can make necessary arrangements for all properties who require an EPC, however all newly purchased properties should come with an up to date EPC.
All holiday let accommodation requires a Fire Risk Assessment to conform with the Statutory Requirement of the Regulatory Reform (Fire Safety) Order 2005.
We pride ourselves in gaining goodwill from our returning customers and likewise our long serving property owners.
We provide a housekeeping service which takes care of cleaning, linen and maintenance jobs. All are charged in relation to the property type and size.
Basic, Breakfast and Luxury Hampers can be purchased from us via our website by our customers. These can also be purchased by our owners to provide a welcome gesture for their guests.
We recommend a specific Insurance Policy via our local Insurance Broker for our property owners and specifically for holiday home rentals, also covering buildings and contents and public liability. Your own policy is also welcome, however you must inform them that you are letting your property as a holiday home.
We are always ‘just around the corner’ for any questions or queries from your customers and always at the end of the phone or near a computer desk to answer emails. Our office is based in the centre of Perranporth.
Key collection can be day or night, 24/7. Via either our office or out of hours office. We also encourage the use of key safes left at the property location.
We ensure that all new properties provide fresh linen. We offer a hire service for bed linen, bathroom packs and towels.
All payments for holidays are paid at the beginning of each month after the holiday has commenced. Payment is transferred on a monthly basis direct into your bank account or cheque if required.
Maintenance for your property from window cleaning, gardening to complete refurbishments. We have a sister company called 1-2-1 Property Services that can work alongside your bookings to help maintain your property.
We do not charge any hidden fees such as a joining fee. We just charge commission on your bookings and maintenance/linen costs as and when required.
Owners are allocated individual login details to update and amend their property bookings via our website 24/7.(Coming soon!)
Our property portfolio is always expanding and we pride ourselves in offering good quality accommodation that encourages returning guests. This teamed with our professional business approach, with 17 years local knowledge and experience in holiday lettings is sure to be the whole package to help support you and your holiday home.
We find that responding quickly to our guests and owners not only provides happy customers but also reinforces our dedication to our business and in return strengthens our business relationships.
Annual rental expectations will differ for all properties. On average, we aim to achieve 20 weeks of occupancy during your first year.
During the quieter shoulder periods you may consider letting your property for shorter breaks to maximise your income.
By letting your property for holidays rather than a long term let there are tax implications and benefits. We suggest that you seek professional advice from an Accountant or Tax Advisor.
We provide a 24hr point of contact both for our owners and customer emergencies.
Any changes to your property? Just let us know and we we’ll ensure all our advertising reflects this.
Registering for VAT is not a requirement. VAT registered owners are treated in the same way as non-registered owners.
We recommend that our owners provide a welcome pack with all the information that will help make the stay for your guests more enjoyable. We provide a welcome pack service should you wish that we provide a Property Pack for you.
Our new look website will be constantly evolving to ensure that we keep up with the marketing trends.
We are open all year around and are happy to let your accommodation over Xmas & New Year.
We are contactable and available in the event of an emergency 52 weeks of the year.
There is always room for improvement! We welcome any suggestions that you feel may help us to learn, grow and improve the services we provide.
We aim to protect and maintain your property to the best of our ability and will always use our experienced discretion when taking bookings.