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FAQs

Our most frequently asked questions

FAQs

MY BOOKING

Where do we collect the key to our property from?

You can collect your keys from 4pm at our office on the day you check in. Our standard office hours are Monday to Saturday, 9am-5pm. Our office address is Wheal Leisure House, Wheal Leisure, Perranporth, Cornwall, TR6 0EY.

If you are arriving outside office hours, let us know (call 01872 572971 or email enquiries@duchyholidays.co.uk) and we can arrange for your keys to be left at our out of hours collection point. Out of hours key collection is from 14 St Georges Hill, Perranporth, Cornwall TR6 0DZ.

Some properties have a key safe, for key collection at the property. You’ll find this information on your confirmation email/letter.

Where do we return the key?

This will depend on the property. If you have a key safe, please follow the instructions on your confirmation email. However, if you have collected your key from our office, please return to our office in Perranporth once you have checked out.

If the office is closed when you want to return your key please pop it through the letterbox around the back of the building.

What time can we gain access to the property?

Check in is from 4pm. You can request an early check in, charged at £25 per property. To do so, call us on 01872 572971 or email enquiries@duchyholidays.co.uk. Please note we cannot guarantee availability of early check in for any property. Please ask us for more information.

What time will we need to leave the property?

Check out is by 10am on your day of departure.

When is my balance payment due?

The balance payment on your holiday is due no later than six weeks before your day of check in. You will receive a reminder email and can make payments online or by phone.

Why is a security/cleaning deposit required?

A refundable security deposit is added to each booking and held by Duchy Holidays for the duration of your holiday, to be used in the event of any additional heavy cleaning, loss or damage to the property.

When will my security deposit be returned to me?

The security deposit amount will be refunded onto the card you paid with within 14 days of the end of your holiday. . If you require a bank transfer to a non-UK bank account, a charge of £15 will be deducted from the deposit amount to cover the charges for international transfer.

Will I be charged if I cancel my holiday?

If you cancel your booking with us, we are unable to offer a refund. However, if we can re-let the property for your booking dates, we will refund 75% of the payments we’ve received.

If you cancel your holiday after paying your final balance, we are unable to refund any payments.

Can I add people to my booking?

You can add people to your party, providing you do not exceed the occupation numbers for the property.

If you want to add people to your holiday party, please call us on 01872 572971 or email enquiries@duchyholidays.co.uk.

MY PROPERTY

How will we find the property?

Directions will be provided in your booking confirmation email, issued once you have paid the full balance of your holiday.

Do we need to bring bed linen?

All of our properties provide pillows, duvets and all bed linen.

Do we need to bring towels?

Some properties provide towels, but not all.  To check if your property provides towels please take a look at the property listing on our website, call us on 01872 572971 or email enquiries@duchyholidays.co.uk.

If your chosen property does not provide towels, you can bring your own or hire them from us at the following costs: Tea-towels £1.50 each, hand towels £2.50 each, bath towels £5.00 each.

Do I need to pay for electricity?

This will depend on the property. Most properties include electricity, but there are some where it is operated by a key or coin meter. You can check to see if your booking includes electricity on the property listing on our website or call us on 01872 572971 or email enquiries@duchyholidays.co.uk.

If you are paying for electricity via key meter you can top it up in Perranporth Post Office and the local Co-Op.

Is there wi-fi in the property?

Most of our properties provide free WiFi. You’ll find your WiFi details either in the welcome folder or on the router in the property. Please check your property details as there are a few where WiFi is not available.

Can we smoke in the property?

No. All of our properties are non-smoking.

Is there parking at my property?

All of our holiday homes provide parking. Most are at the property, however a few of our smaller cottages and apartments have parking nearby, or in our office car park, no  more than a couple of minutes’ walk away!

Is there additional parking available if we bring another car?

Yes, there are local paying car parks nearby which offer short term parking and also weekly rates. Please be aware that during peak season these do get very busy and spaces cannot be guaranteed.

Can I bring my dog?

Dogs are welcome in many of our properties, with prior arrangement. If you are bringing a dog, please let us know at the time of booking. Our dog friendly properties are all available to view on our website (ADD LINK). Dogs are charged at £35 per dog, per week.

We ask that dogs are not left alone in the property during your stay and are not permitted on the furniture. Dogs under one year old are not permitted in any properties. Please see our terms and conditions for full details.

Browse all our pet friendly holiday properties here.

Can I get a food shop delivered to my property?

Yes. Once your booking is confirmed, you can order a food delivery to the property for any time after you have checked in. Please do not order a delivery prior to 4pm on your arrival day, as access cannot be guaranteed.

For a delivery of local produce and a real taste of Cornwall, The Cornish Food Box offer a range of food and drink hampers which can be delivered to your door.

Do you provide high chairs and cots?

Yes. Some holiday lets provide these items within the property but where they are not available you can hire them from us. There is a weekly charge of £15 per item, which includes delivery and collection to and from the property. Please book in advance, call us on 01872 572971 or email enquiries@duchyholidays.co.uk.

Are your properties disabled friendly?

We have a couple of properties which are suitable for wheelchair users and many others which are on a level access and suitable for those with mobility problems. Read more on our accessibility here or call our office on 01872 572971 and we’ll be pleased to discuss the options with you.

OTHER

Where is the nearest pub/restaurant?

Almost all of our properties are a short walk from local pubs, cafes and restaurants. There’s a great choice of places to eat and drink in both Perranporth and St Agnes; take a look on our blog for more information and inspiration!

What is there to do in Perranporth and St Agnes?

In the main season the beaches are lifeguarded, and water sports are the main activity! There are several surf schools, and you can also try body boarding, sea swimming, stand up paddle boarding and kayaking. Perranporth has a sea view golf course, bowling green, grass and hard tennis courts, and paragliding from the local airfield. There is also a children’s play park and a lovely boating lake where row boats can be hired and the ducks fed.

How long is Perranporth beach?

Perranporth beach, looking out to the Atlantic Ocean, is a glorious three miles (5 km) of golden sand at low tide. It is a wide flat beach with soft sand, although at high tide most of it becomes covered by the sea! The Parish Council own the beach at Perranporth. There is a car park right on the beach front, and toilets, shops and facilities all at the entrance to the beach.

Is there a beach in St Agnes?

Trevaunance Cove is the main beach at St Agnes, a lovely sheltered cove in a valley with a pebbly beach. A favourite with families, there’s an old harbour, caves to discover and lots of rock pools to explore. At low tide you can clamber over rocks to reach the neighbouring beach of Trevellas Porth.

Are the local beaches dog friendly?

Yes, Perranporth beach is dog-friendly all year round with a seasonal restriction that dogs must be kept on short leads on the main section of the beach in July and August between 9am – 5 pm. Trevaunance Cove in St Agnes is also dog-friendly all year round, with the stipulation that dogs are kept on leads. See our favourite dog walks in the area here.

How big is Perranporth?

Perranporth is a medium sized family-friendly seaside resort, with a population of 3066. In addition to souvenir shops, surf shops, cafes, ice cream parlours, pubs and restaurants, there is also a doctor’s surgery, pharmacy, launderette, post office, and two small supermarkets.

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