(i) The Client undertakes to keep the Property and furniture, fixtures, fittings and effects in or at the Property in the same state of repair and condition as at the commencement of the holiday (reasonable wear and tear excepted), and to leave the Property in a clean and tidy condition at the end of the holiday. If any items are lost or damaged during the holiday, the Client shall be responsible for the cost of replacing with the same or similar or making good such lost or damage items before the end of the holiday. Any cost to the Owner of replacement or making good will be deducted from the Security Deposit.
(ii) The inventory displayed in the Property will be deemed to describe the contents of the Property correctly unless discrepancies are reported to the Owner, the Caretaker or the Agent within 24 hours of arrival.
(iii) If the client’s first choice of accommodation is not available, the Agent will, if possible, reserve the Client’s second choice. The Agent reserves the right to request a further sum by way of deposit if the amount paid with the booking is less than one-third deposit payable in respect of the Client’s second choice.
(iv) In the event of the agent being unable to reserve the accommodation requested, all monies paid will be returned in full. The agent reserves the right to decline bookings without giving any reason.
(v) The Agent and the owner reserve the right to enter the Property at all reasonable times, with or without workmen, for the purpose of inspection or to carry out any cleaning, repair or maintenance to the Property or equipment.
(vi) In spite of the care and precautions taken it is possible that clients could have grounds for complaint about the property they have chosen. Any complaints must be taken up immediately with the Agent so that an investigation can be made if necessary. In no circumstances will compensation be made for complaints raised after the holiday has ended.
(vii) The client shall not cause, or allow to be caused any nuisance or annoyance to any occupant of any neighbouring premises.
(viii) The Agent is acting as agent for the Owner and the Agent shall have no liability to the Client for any loss or damage caused by any act or omission outside the Agent’s control.
(ix) Definitions of the areas in which the Properties are located are given in a general sense only. Both the area and facilities available vary from time to time and sometimes vary on a seasonal basis.
(x) The description of the Property was accurate at the time of publishing, but features of the property may be changed by the Owner from time to time. The Owner has agreed with the Agent, however, not to reduce the amount of accommodation available or to reduce its standard below that referred to in the General Information provided on Duchy Holidays' website.
(xi) The Client is authorised by all adult members of this party to confirm the booking on behalf of them all so that they shall be subject to these Conditions. The Client accepts responsibility for all damage to the Property or any of its contents or the loss of any of the contents during the letting to him caused by any member of his party or any person entering the Property with the consent of the Client or any member of his party apart from the Owner or any person authorised by the owner.