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Coronavirus (COVID-19) Information

5th January 2021

 

 

What do I do if I have a holiday booked for January/February 2021?

Please get in touch and we will discuss your options; which include transfer of dates, credit or refund. Terms and conditions apply. Please note we are currently dealing with bookings due before 30th January 2021. 

For bookings after this date, we will be in touch nearer the time. Please email us if you have any queries, and we'll come back to you as soon as we can.

 

Accommodation for NHS/Key workers

We have self-catering accommodation available to NHS, emergency and key workers. If you are an emergency care/key worker in need of accommodation, please get in touch via enquiries@duchyholidays.co.uk.

My balance is due, do I need to pay it?

If you have paid a deposit, your remaining balance is liable for payment.

Can I book a holiday for next year?

We are continuing to take bookings and are reviewing all the COVID-19 restrictions as and when they are updated.

Please note any bookings made after lockdown and onwards are subject to our standard terms and conditions, unless further government restrictions prevent travel. If you decide to cancel, when there are no restrictions in place, you will be subject to our standard refund policy and no refund will be given, unless the property can be re-let for all/or part of your booking dates. See our full terms and conditions here, including amendments relating to travel during the pandemic.

What happens if I have been advised to self-isolate?

Please contact us if this is the case and we can discuss your options, including transferring your holiday dates.

Will I get a refund if I cancel my holiday?

If you have holiday booked and choose not to travel, outside of the government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.

Please check with your travel insurance provider, if you are able to claim for your holiday cancellation, please let us know and we will process it for you. We can also offer to provisionally hold alternative dates for you, if you wish to rebook once your insurance provider has paid your claim.

If you are unable to travel due to government regulations, we can issue a refund (minus the £10 booking fee). 

What happens if I develop symptoms or are contacted by Test & Trace?

If this occurs either before or during your stay, please contact us immediately to discuss your options. It is recommended you travel to your home address for support from your registered healthcare provider and family/friends/community whilst you isolate.

If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest

Is there VAT on my holiday?

As a letting agent, the reduction of VAT does not apply to our business. It is solely applicable to the direct provision of accommodation, therefore there will be no change to our tariffs or VAT charges. 

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