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Coronavirus (COVID-19) Information

14th May 2020

 

 

We understand this is an uncertain time for all and we are monitoring the situation closely and following guidelines and advice with regards to non-essential travel and social distancing.

Accommodation for NHS/Key workers

We have self-catering accommodation available to NHS, emergency and key workers. If you are an emergency care/key worker in need of accommodation, please get in touch via enquiries@duchyholidays.co.uk.

Will my holiday still go ahead?

As per the latest guidelines, guests are advised to not travel. Please check your travel insurance before getting in touch.

We have rescheduled all bookings due to arrive up until 30th May 2020, and will be contacting all guests due to arrive between 30th May - 3rd July 2020 to discuss options and transfer bookings.

We are currently unable to process any transfer enquiries for arrivals due after 4th July 2020, until we have received updated travel advice from the government. If you are due to arrive later in the year, please contact us nearer the time, as we await updates and changes to government guidelines.

We are currently still taking new bookings from 4th July 2020, pending Government advice.

Can I move my holiday dates?

If you are unable to travel due to the restrictions in place, we are offering free transfer of dates at the same property, with the new dates to be within the next 12 months. Any price difference will need to be paid or will be refunded. If you are unable to reschedule your dates, please get in touch. 

My balance is due, do I need to pay it?

If you have paid a deposit, your remaining balance is still liable for payment. If restrictions are in place causing you to be unable to travel then you will be offered to transfer your dates to a later period within 12 months, in the same property. Any price difference will need to be paid or will be refunded

If the UK government or Foreign and Commonwealth Office (FCO) release updated travel advice or impose any restrictions on UK travel, we will update our website.

Can I book a holiday for later in the year?

We are continuing to take bookings from 4th July 2020 onwards and review the COVID-19 restrictions nearer the time.

Please note any bookings made after lockdown for July onwards are subject to our standard terms and conditions, unless further government restrictions prevent travel. If you decide to cancel, when there are no restrictions in place, you will be subject to our standard refund policy and no refund will be given, unless the property can be re-let for all/or part of your booking dates. See our full terms and conditions here.

What happens if I have been advised to self-isolate?

Please contact us if this is the case and we can discuss your options, including moving your holiday dates.

Will I get a refund if I cancel my holiday?

Please check with your travel insurance provider, if you are able to claim for your holiday cancellation, please let us know and we will process it for you. We can also offer to provisionally hold alternative dates for you, if you wish to rebook once your insurance provider has paid your claim.

If your holiday insurance will not cover cancellation, we can offer transfer of dates to another period within 12 months at the same property. Any price difference will need to be paid or will be refunded. 

If you are unable to move your holiday booking, please get in touch to discuss your options. We are here to help, and are following the current government and CMA guidelines. Please note with any refunds issued, we will retain the booking fee.

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